Frequently Asked Questions

Training FAQ

I would like to host a training at my center!

To host a training at your location give us a call at 503-489-2599 and we can schedule a date for a Saturday. We offer 2 free spots for your employees and require that the doors be opened 30 minutes prior to the start time. Workshops on weeknights can also be arranged. We will open these classes to the public and registration will be on a first come first serve basis. All participants will be required to pre-register and pay in advance. In the event there are not enough people pre registered to hold the class, it will be cancelled with a 36 hour prior notice.

I need a private class!

Private classes are for anyone who needs a class right away or wants to take the class with just people they know. You set the date and time and we come to you. These classes are not open to the public. We require the minimum payment in advance.

Can anyone take these classes?

Yes! These classes are open to the public and are recognized by the state for certification. These classes meet all requirements for child care providers and other organizations that require their employees to become certified.

What happens if I show up late?

You will not be allowed to stay and get your certification if you are late to a class, regardless of the reason. It is not fair to the other students that made it there on time and valuable information has been shared that is required for certification. A rescheduling fee will apply to all missed classes.

What happens if I don't show up to a class?

You will forfeit your registration fee and will need to sign up again. No excuses are accepted.

What should I wear to class?

You want to wear clothes that are comfortable and not too revealing. T-shirt and jeans or sweat pants are fine, as you will be doing skills practice on the floor.

Is there a scheduled lunch break?

No, there is no scheduled lunch break. We break for about 10 to 15 minutes every couple of hours and you are welcome to snack during the class.

What should I bring with me?

You should bring a sack lunch, a bottle of water, and a pen to write with. We do hold most of these classes in child care centers and they don't always have adult chairs for us to sit on. You are more than welcome to bring your own chair or pillow to sit on.

Can I bring my child to the classes?

No children are allowed at the classes and we do not provide child care. If you are breast feeding, arrangements can be made for you by calling 503-489-2599.

Self-Studies FAQ

How do I print my certificate?

To print a certificate; login to your account and click on Account Manager. A list of topics that you have completed will be displayed. Click on the topic for which you want to print a certificate. If the certificate does not pop up this means your pop-up blockers are on and you need to turn off the pop-up blocker. (See Turn off Popup blocker)

How do I turn off my popup blocker?

One way to turn off your popup blocker for Internet Explorer is to look at the top right-hand corner of your screen and select Tools -> Popup Blocker-> Turn off popup blocker. How to turn off your popup blocker will depend on what system you are running on your computer. If the directions above have been followed and the certificate will not come up, you may have other popup blockers you are not aware of like Google, Google chrome, Safari, yahoo, Firefox�0�5exc. To learn how to turn off a particular popup blocker go to your search engine and type in "How to turn off popup blockers for __________" (fill in the blank with the name of the system that you use).

How do I save the study material to my computer for future viewing?

To save the study material to your computer, click on view study material. In the top left corner of the study material click on the picture that looks like a disc. This will be to the right of the picture of the printer. This will open up a window that says "Save a Copy" select where you would like to save the material and click save.

How do I log in?

If you are having trouble logging in first exit out of the internet completely and then go back in to log on.

To login type in your web browser www.childcaretrainingtogo.com and hit enter. Click on your agencies logo.

If you do not know your agency�0‚8s logo, click on "Click this link" and this will take you to the self-study home page. Look at the top of the page and you will see log in to the far right, click log in. You should now be at the log in page. Enter the email address you created the account with and the password you created the account with and click log in. You will know you are logged in when you look in the upper left-hand corner of the page and it says, "You are logged in as ________" If you do not see this click out off of the internet and start over.

If you fail to login 10 times in a row your account, will be locked and will be inaccessible to anyone for 24 hours.

What do I do if I forget my password?

If you forget your password, go to the bottom of the log in box where it will say "Forgot your password? Reset Password!" Click on Reset Password. This will bring you to the reset password page. Type in the email address that you set up the account with and then click Reset Password; you will then go to your email account and check for a new email message. In this email message, it will have a new password for your account. Once you click reset password your old password is wiped out and the only way to get into your account is with the new password given to you through this email. We suggest that you copy and paste this password into the login page, for these passwords are easy to mistype, they contain letters, numbers, symbols, and caricatures. An example password is ./,;rf834^%. If you are not careful you will miss the period at the front of this password. You can reset your password as many times as you want. Each time you reset your password the one before it will be lost.

Helpful Tips

When creating your account write down your login and password somewhere so you can remember it.

In your word processing software (i.e. Word) make a new folder for all your logins and passwords. Name the folder something that you will remember. Then make a list of all your logins, passwords for all the internet activity and sites you visit. Be sure to list your self study login and password here.